Supporting Our Participants and the Community Throughout the Covid-19 Crisis

As the depths of the Covid-19 pandemic continues to spread and impact the lives of our participants and the broader community, I am writing to reassure you that Bradannii has a firm strategy in place to ensure that our services continue unimpeded throughout this arduous time.

We acknowledge that the role Bradannii plays in the lives of our participants is an important one. Therefore, please rest assured that we have prioritized the health and safety of our Bradannii team members by establishing, enacting, and communicating strict policies and procedures throughout our entire organisation.

What Does That Mean for Our Participants?

First, we want to ensure you that we understand your fears and concerns about the potential impact that Covid-19 may have on you. Furthermore, please understand that we are there for you throughout this time. If you have any questions, require changes to your plan, need additional assistance or information, please contact Bradannii. A member of our team will be here to support you.

Additionally, please rest assured that there will be no interruption to the support services that Bradannii provides you. Our wonderful team of support workers have the training and expertise to work with you throughout this time.

Additionally, your providers invoices will be paid on time, as per usual, with no anticipated delays.

How to Stay Safe and Protect Your Loved Ones

We understand that our participants are at an increased risk of acquiring Covid-19. As a result, we have trained our staff how to best avoid coming into contact with the virus and have a few suggestions for you.

We recommend that you:

  • Wash your hands frequently with soap and water, particularly:
    • Before and after eating
    • After using the bathroom
    • After playing with your pets
  • Avoid unnecessary travel
    • The state and federal government are pushing a “stay in your suburb” doctrine throughout this time. Unless you need to attend a doctor or do shopping please adhere to these rules
  • Self-isolate as much as you possibly can.
  • Avoid touching your face without washing your hands
  • Cover your coughs and sneezes – a suggestion is to use your elbow if you can possibly do so while coughing.
  • Avoid handshakes or other physical gestures when meeting people.

Planning Meetings

The NDIA is now allowing requests for planning meetings over the phone to better protect you from Covid-19.

Additionally, if you are happy with your current plan, you may ask for it to be renewed for up to 24 months.

The NDIA will now allow some people to shift capacity building funding to funding for core supports in consultation with special teams of planners in the NDIA.

The NDIA will be reaching out to ‘targeted higher risk NDIS participants” to ensure that you continue receiving the essential disability related supports that you require.

Further information will be coming soon.

News Directly from the NDIS

The Minister for the National Disability Insurance Scheme, Stuart Robert, has announced new measures to be put in place through the Covid-19 outbreak.

As of Tuesday 24 March, all NDIS Offices will be closed to the public. Services are being provided via phone, email, and webchat.
Note: This is the NDIS itself and not Bradannii.

The NDIS are still working to ensure that you receive the support you need. If you require support directly from the NDIS you should:

  • Phone 1800 800 110 if you need to talk to a planner, make changes to your plans or are having difficulty getting services due to COVID-19.
  • Email if you have any questions
  • Use the webchat on the contact page of the NDIS website to talk to the NDIS online.

These changes have been implemented to provide safer alternatives to face-to-face meetings.

Priority Assistance for Vulnerable People – Food and Groceries

Woolworths – priority assistance service with dedicated windows –

Coles – temporary diversion of home delivery service to the Coles Online Priority Service

Aldi recommends that you get in touch with local charities in your area for assistance. They recommend visiting or

For More Information…

To learn more about Covid-19 please click the link below

The World Health Organisation (WHO) maintain up to date news and information on Covid-19. You can find the information by clicking the following link:

The New South Wales Health Covid-19 home page can be found at:

Frequently Asked Questions (FAQS) including information for those at higher risk:

Finally, Australia’s leading newspapers websites and digital news outlets including are a great source for the latest information.

In closing, I would like to echo the Australian state and federal governments. Together we will get through this. Thank you for your continued support. On behalf of the entire Bradannii team, I promise that we will be there for you.

Julieann Moore
Owner / Director, Bradannii

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